Privacy Policy

This Privacy Policy explains how Souqna (“Souqna”, “we”, “us”) collects, uses, and protects information when you use the Souqna mobile application and related websites, including souqnastore.online.

1. Information we collect

We may collect:

• Account information such as name, email address, profile photo, and authentication provider details (Google or Apple).
• Listing content you submit, including titles, descriptions, prices, images, location, and contact preferences.
• Messages and related metadata needed to operate in-app chat.
• Device and usage data such as device tokens for notifications, app language, selected country, and approximate activity timestamps.
• Billing and subscription records when you subscribe to Souqna Pro through our payment partner (Paddle), such as order identifiers, subscription status, and renewal dates. Card details are processed by Paddle, not stored by Souqna.

2. How we use information

We use information to:

• Provide, maintain, and improve the Souqna listings app and chat features.
• Show your listings to other users and enable communication.
• Process Souqna Pro subscriptions and deliver Pro seller features.
• Send service notifications you enable on your device.
• Prevent fraud, abuse, and policy violations.
• Comply with legal obligations and enforce our Terms of Use.

3. Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate Souqna (hosting, storage, analytics, push notifications, and payment processing via Paddle as Merchant of Record for Souqna Pro subscriptions).
• Other users, to the extent needed for listings and messaging.
• Authorities when required by law or to protect users and the service.

4. Data retention

We retain account and listing data while your account is active and as needed for legitimate business, security, and legal purposes. You may request account-related assistance through official Souqna channels.

5. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.

6. Your choices

• Update profile information in the app.
• Control notification permissions in your device settings.
• Stop using the service or contact us to ask about account deletion.

7. Children

Souqna is intended for users who are at least 18 years old, or who have parental/guardian consent where required.

8. International processing

Information may be processed on servers in different countries. By using Souqna, you understand that information may be transferred to and processed where we or our providers operate.

9. Changes

We may update this Privacy Policy from time to time. Continued use of Souqna after changes means you accept the updated policy.

10. Contact

For privacy questions, contact Souqna support through the official channels listed in the app or on this website.