Refund Policy

This Refund Policy explains how refunds and cancellations work for Souqna Pro subscriptions purchased through souqnastore.online or the Souqna app via our online reseller and Merchant of Record, Paddle.com.

1. What you are buying

Souqna Pro is a monthly subscription to seller software inside the Souqna app, including a verified seller badge, seller analytics, and auto-refresh for listings. It is not a bank balance, cannot be withdrawn as cash, and is not used to purchase items from other users.

2. Activation

After a successful payment, Souqna Pro is normally activated on your Souqna account automatically when we receive confirmation from Paddle. If Pro does not appear within a reasonable time, return to the app and refresh your account, or contact support with your order details.

3. Cancellation

You may cancel your Souqna Pro subscription at any time through the app or by contacting Paddle customer support. Cancellation stops future billing. You will keep Pro access until the end of your current paid billing period unless otherwise required by law.

4. General refund rule

Subscription fees are generally non-refundable once a billing period has started and Pro access has been granted. Partial refunds for unused time within a billing period are not guaranteed.

5. When we may refund

We may approve a refund or credit in cases such as:

• You were charged more than once for the same subscription period.
• Payment succeeded but Souqna Pro was not activated due to a verified technical error on our side.
• A purchase was made fraudulently without authorization (subject to investigation with Paddle and relevant providers).
• A refund is required under applicable consumer protection law.

6. When refunds are not available

• Change of mind after a successful subscription payment and activation.
• Dissatisfaction with listing performance, analytics, or visibility results.
• Subscriptions purchased with incorrect account credentials under your control.
• Failure to cancel before the next renewal date (you remain responsible for charges until cancellation takes effect).

7. How to request help

Contact Souqna support through the official channels in the app or on this website. Include your account email, approximate purchase time, and any Paddle or transaction reference shown on your receipt. Paddle also handles payment-related customer service, subscription management, and returns as Merchant of Record.

8. Processing

Approved refunds are processed through Paddle back to the original payment method. Timing depends on Paddle and your payment provider.

9. Chargebacks

If you dispute a charge with your bank or card issuer, we may pause related account privileges while the dispute is reviewed.

10. Changes

We may update this Refund Policy from time to time. The version on this page is the current policy.